Shipping/Returns


As Waldocks Paws products are handmade to order by just a one-woman band, please allow between 0-12 weeks lead time for your order during our busiest periods. If you have a special event coming up and need your order for a certain date, let us know and we will work as hard as we can to get it there for you!

We primarily use Royal Mail and Hermes to ship all our items.

 

UK Shipping

ALL UK orders over £50 will be eligible for FREE Standard shipping, automatically applied at checkout.

UK orders under £50 will be charged at £3.95 per order, and sent via. a Tracked/Signed For method.

 

International Shipping

ALL International orders over £150 will be eligible for FREE Tracked &/or Signed shipping, automatically applied at checkout.

 

*It is the responsibility of the customer to check customs eligibility and prices prior to purchase. We cannot cancel purchases, intercept parcels or provide any refunds for retained/destroyed items or help towards any additional charges individual customs may incur. If we receive the parcels back from customs in a re-saleable condition, we will refund the customer but this may take an undetermined amount of time to receive these parcels and this is not guaranteed.

 

Refunds

If you have received a damaged/faulty product, please contact us and we will endeavor to correct this as soon as possible. All products come with a 60-day safety guarantee where if you notice any signs of abnormal wear and tear we will organise a replacement.